Return policy

Return Policy

Last Updated: August 2024

At Meridan Shop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below.

1. Eligibility for Returns

• Timeframe: You have 1 days from the date of delivery to initiate a return.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as perishable goods, custom products, and personal care items, are not eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Perishable goods (e.g., food, flowers)
• Custom or personalized items
• Personal care items (e.g., health and hygiene products)
• Sale or clearance items

3. How to Initiate a Return

To start a return, please contact us with your order number and details of the item you wish to return. Once your return is approved, we will provide you with instructions on how to send your item back.

4. Return Shipping

• Customer Responsibility: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Return Shipping Label: If we provide a return shipping label, the cost of return shipping will be deducted from your refund.

5. Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

6. Exchanges

If you need to exchange an item for the same product, please contact us at [Insert Contact Email]. We will guide you through the exchange process.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with details and photos of the product. We will arrange for a replacement or refund.

8. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please first check your bank account and contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email].